|
1.Be Careful and do not rush
to complete transaction.
2.
Know who you're dealing with: get the seller's phone number and
postal address
3.Be aware of terms and conditions: check payment and delivery
details
4.Keep records of what you order
5.EU Law protects you against fraudulent use of your payment card in
EU transactions: credit cards give you extra protection
6.Only give your payment card details over a secure connection, and
never by email: never disclose your PIN number to anyone, and
never send it over the internet
7.You usually have at least 7 days to cancel an order and request a
refund from an EU retailer
8.Check your payment card statement carefully: you have at least 90
days to report a suspect trasaction
9.When you buy goods online from outside the EU:
-
you are an importer and may be
liable to pay any Customs Duty and VAT;
-
err on the side of caution as
it may be difficult to seek redress if problems arise
10.
If you have a problem, contact the seller then, if you need to,
the payment company, local Trading Standards Office and any 'trustmark'
organsiation the seller is registered with.
All of your usual shopping rights apply online:
see
www.consumer.gov.uk
|
